Privacy Policy
This Privacy Policy explains how Langtai Machinery ("we", "us", "our") collects, uses, and protects information when you visit langtaimachine.com or contact us via the website form or WhatsApp.
1. Who we are
Guangzhou Langtai Machinery Co., Ltd., a manufacturer of filling and sealing machines, based in Guangzhou, China. Contact: Hanna@langtaimachine.cn.
2. What we collect
- Information you provide: name, company, email, phone number, and message when you submit our contact/inquiry form, or details you share with us on WhatsApp.
- Technical data: IP address, browser type, device, pages visited, and referral source, collected automatically via analytics cookies (Google Analytics) and similar technologies.
3. How we use your information
- To respond to your inquiry, prepare quotes, and arrange shipment of machines and consumables.
- To provide after-sales support, spare parts, and warranty service.
- To improve our website and marketing (aggregated, non-identifying analytics).
- To send occasional product or reorder information where you have shown interest.
4. Legal basis (EU/UK visitors)
Where the GDPR or UK GDPR applies, we process your data on the basis of your consent (e.g., submitting the form) and our legitimate interest in responding to a business inquiry and fulfilling a contract.
5. Cookies & analytics
We use Google Analytics and Meta (Facebook) Pixel to understand site usage and measure advertising. You can disable cookies in your browser; this will not prevent you from contacting us.
6. Data sharing
We do not sell your data. We may share it with service providers strictly necessary to operate the site (hosting, email, analytics) or with freight forwarders to deliver your order. Transfers outside your country are protected by appropriate contractual safeguards.
7. Data retention
We keep inquiry and order records for as long as needed to service your machine and meet tax/legal obligations (generally up to 7 years for order records), and remove routine marketing data on request.
8. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or object to its processing. To exercise these rights, email Hanna@langtaimachine.cn.
9. Contact
Questions about this policy: Hanna@langtaimachine.cn.